So as any of you fantastic people who see these ramblings know I work for a telephone research company. Sometimes is it frustrating calling people upset with the particular company I am calling for. For instance, I had this guy who went on a tirade for about 5 minutes about how he never gets any help to his problems and that the company I call for never does anything to improve things. First of all, he made his rant during my introduction. So everything he said was lost into oblivion as we don't record or have an option for responses without actually doing the survey (which wonderfully enough the survey takes as long as it took this guy to complain). As a whole this guy didn't seem to realize that it's not the entire company out to get him, rather the more local location not being up to snuff. This is where my work comes in. We call people that go to their specific locations and gather information so that the main corporation or business can light a fire under the respective asses of the underperforming places to improve there service. So if guys like this would just do my quick survey then shit could get fixed and they wouldn't be mad all the time. I have rules I have to follow, and I know people are not always happy with my calls, but how can you expect good customer service if all you do is complain to the wring people and don't help yourselves and other by actually contributing?
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