So I was leaving for work this morning and my wife said the Internet wasn't work and said we hadn't paid the bill. This is confusing, seeing as for the last two years I have been using CableOne's autopay system. Which is required for the contract I am on anyways. So according to them the bill had not been paid for September. They never sent me a notice or email or anything in regards to this occurring. So I called them and said I owed $2. The rep said it was a late fee for not paying my last bill on time. Strange, because you are supposed to just take that payment... So she fixed the problem, but I think they charged me $10 to pay over the phone, without telling me. I didn't ask to pay by phone, I just asked for the problem to be fixed. Apparently my card expiration date needed changed, which they never sent me a single bit of prior notification that it needed changed. That being said my bank is wonky in that I can still use my old debit card regardless of the expiration. So they tried to say it was probably a problem with my bank. Well I had plenty of money to pay and if there was a payment attempt that failed my bank would have notified me of this. So now I am lost and probably going to be making many phone calls after I get off work today. Why can't shit be simple? Isn't that why places started the autopay option, to make sure bills get paid on time and that you don't have to worry about them? Ugggghhhhh!
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